How we work
Clear steps. No guessing what happens next.
From the first message to launch and beyond, here is what we do, what we'll need from you, and roughly how long each part takes.
- 1
Welcome
Day 1What we doWe send a welcome email with the agreement and the first invoice.
What we need from youSign the agreement and pay the deposit.
- 2
Kickoff call
Days 2 to 5What we doA 30 to 45 minute call to agree on goals, priorities and details.
What we need from youBring 2 or 3 examples of work you admire.
- 3
Content and access
Week 1What we doWe share a simple checklist of everything we need.
What we need from youSend your photos, text and the access we ask for. Never send passwords; add us as a user instead.
- 4
Build and review
Main phaseWhat we doWe build in stages and send you an update every week.
What we need from youOpen the private preview link and tell us what to change. Two rounds of revisions are included.
- 5
Launch
Final weekWhat we doFinal checks on mobile and desktop, then we go live and show you how everything works.
What we need from youApprove the final version and pay the balance.
- 6
Support
After launchWhat we doA free support window, then an optional care plan.
What we need from youTell us how it's going, and leave a review if you're happy.
Our promises to you.
One named owner
You always know who to talk to.
Updates on a fixed day
You never have to chase us.
No surprises
Extra work is quoted and approved first.
Quality checks
A second team member reviews everything.
You own your work
Website, domain, accounts and content.
Honesty
If something won't work, we say so.
Start with a free sample.
We build a sample with your real photos and details. No commitment until you love it.